Diversity is key for the charity, with volunteers needed from different backgrounds to better understand the circumstances of people who contact them.
It appears humans and bonobos share an unlikely trait in common: the desire to help others without being asked.
Columnist and trained counsellor Fiona Caine offers her perspective on family dramas, emotional issues and dysfunctional relationships. This week: a smelly colleague, a troubled affair and an overweight husband
Time to Change research has revealed that calls about anxiety or panic attacks currently account for around one in six of all calls that the mental health charity Mind receives.