Largest broadband providers still failing to impress customers – survey
Customers of the largest broadband providers are the most likely to be getting a bad deal, a survey suggests.
Broadband
Tax relief for internet firms to install fibre broadband
Internet companies will get 100% rates relief from the Scottish Government to install fibre broadband across Scotland.
A glimpse inside Virgin Media’s secret life-size home for broadband testing
Virgin Media has built two large life-size houses inside a warehouse located in High Wycombe where it tests its latest broadband technology.
Virgin Media launches Intelligent WiFi to improve broadband reach
Virgin Media has rolled out an update to its latest router that improves the reach of broadband around the home.
Broadband customers must now be told minimum speeds at point of sale
Broadband customers must be told the minimum and peak time speeds they will receive before they sign a contract under new protections coming into force on Friday.
North-east councillor defends investment in region’s broadband
A politician has defended investment in internet coverage in his area after a report was critical of web speeds.
First Aberdeen homes connected to new fibre broadband
The first homes in Aberdeen have been connected to a new fibre broadband network.
More customers dial up TalkTalk but firm warns on earnings
TalkTalk has reported its eighth consecutive quarter of rising customer numbers, but the telecoms group warned it will take a hit of up to £15 million due to an accounting change and increased investment.
Aberdeen road to shut for four days during Openreach works
Residents in the west of Aberdeen are facing traffic disruption as communications firm Openreach prepares to carry out work in the area.
Virgin Media and Vodafone top Ofcom complaints tables
Virgin Media has attracted the most complaints for both pay-TV and mobile phone services while Vodafone is the most complained-about broadband and landline provider, quarterly figures show.
Section of Aberdeen road to shut for broadband works
A section of an Aberdeen road is to close for broadband work to be carried out.
Openreach set to recruit thousands of apprentice engineers
Openreach is to hire 3,000 new trainees this year as part of a major recruitment drive as it continues to connect houses and businesses to faster broadband, the company has announced.
Scottish authorities have slowest internet speeds in UK, study claims
Parts of Scotland receive the worst broadband connection in the UK, according to new research.
Broadband blackspots remain despite upgrade options
Rural Scotland and Wales remain the worst areas in the country for average broadband connection speeds, but parts of central London and Kent also struggle, new research from consumer group Which? suggests.
Call for broadband provider to avoid repeat of service loss in Aberdeen
Councillors have urged a telecoms giant to make sure there is no repeat of disruption which left thousands of homes without internet.
TV and broadband package customers ‘facing £700 loyalty penalties’
Householders who sign up to combined TV and broadband packages are being hit with loyalty penalties of up to almost £700 a year, a consumer watchdog has warned.
Williamson has ‘grave’ concerns over Chinese telecom giant Huawei
The Defence Secretary has said he has “very deep concerns” about Chinese technology firm Huawei being involved in upgrading the UK’s mobile network.
Half of homes could switch to faster broadband, Ofcom says
Half of British households could switch to faster broadband today, according to Ofcom, as the regulator announced proposed new rules that would make internet providers tell customers about their best deals.
Loyal broadband customers hit with penalties of up to £220 – survey
Broadband customers who stay with the same provider and do not haggle for a better deal are being hit with “loyalty penalties” of up to £220 a year, a consumer group has warned.
Metal dinosaur tours Aberdeen shopping centres to teach public about city’s network
A metal dinosaur has been making its way around Aberdeen shopping centres to educate the public about fibre cabling.
New BT Wi-Fi system ‘guarantees signal in every room of the home’
BT has revealed a new home broadband system it claims “guarantees” a strong, reliable connection in every room of the home.
Loyal broadband customers ‘often suffering terrible service and paying too much’
Broadband customers who do not switch are enduring “often terrible” customer service and potentially paying hundreds of pounds a year more than they need to as providers take advantage of their loyalty, according to a consumer watchdog.
TalkTalk tops broadband and landline complaints tables
TalkTalk has attracted the most customer complaints among broadband and landline providers as overall numbers of reported problems fell to a record low, Ofcom figures show.
Engineers use drone to connect remote property to broadband
Engineers have used a drone to fly broadband cable across a river for the first time to reach a remote property in a Highland glen.
Virgin Media comes out worst for broadband problems in Which? survey
Virgin Media has been named as the broadband provider customers are most likely to experience problems with, according to a Which? survey.
Minister considers law to ensure new build homes have high-speed internet
Legislation could be introduced to ensure new housing developments have high-speed internet access, the Culture Secretary has suggested.
Faster broadband gives £9bn boost to business
Faster broadband has driven a £9 billion increase in turnover for businesses, according to new figures.
Advertised broadband speeds slower since new rules took effect, says watchdog
Most broadband providers have been forced to cut their advertised speeds following a recent rule change to prevent misleading claims, a consumer group has found.
North-east residents feel ‘let down’ over slow broadband speeds
Residents of a north-east community said they feel “let down” by a government scheme to provide superfast broadband to rural areas.
Scheme starts work to bring superfast internet to Aberdeen homes and firms
Construction work to bring superfast internet to Aberdeen is now under way.