Motorola has said that “bumps and lumps” on the foldable screen of its Razr smartphone are “normal”, in a new video detailing how to care for the device.
The foldable phone can now be pre-ordered in the UK. It was priced at 1,500 dollars (£1,130) ahead of going on sale in the US.
The phone is a modernised version of Motorola’s folding mobile which was popular in the early 2000s.
In a video posted to the official Motorola US YouTube channel focused on caring for the new device, the company says that the “screen is made to bend; bumps and lumps are normal”.
However, the video does not suggest how common such issues will occur.
The 42-second video also warns people not to use a screen protector on the device as it already features a protective coating.
Motorola has not commented further.
Last year, Samsung was forced to delay the launch of its first foldable screen device – the Galaxy Fold – following reports from early testers of issues with the screen. An updated version of the device was released in September.
The reinvented Razr has a 6.2in screen which folds in half to shut in the same way as older clamshell handsets.
When closed, it also has a 2.7in Quick View Display on which users can view and respond to notifications.