Customer satisfaction with businesses ‘at worst levels since 2015’

People on the high street in Merthyr Tydfil in Wales in 2020. Customer service satisfaction with businesses is at its worst levels overall since July 2015, according to the Institute of Customer Service (Ben Birchall/PA)
People on the high street in Merthyr Tydfil in Wales in 2020. Customer service satisfaction with businesses is at its worst levels overall since July 2015, according to the Institute of Customer Service (Ben Birchall/PA)