Hundreds of holidaymakers were left stranded in Faro and Aberdeen after a plane suffered technical difficulties.
Passengers have told how a 15-minute delay turned into a 38-hour nightmare.
Thomson flight FPO811 was due to take passengers from Faro Airport in Portugal to Aberdeen on Thursday morning but was delayed.
The incident caused a postponement of the reverse flight FPO812 from Faro to Aberdeen.
Holidaymakers were due to fly from Aberdeen at 6am on Thursday and were on the plane taxiing to the runway when the issue occurred.
Susan Davidson, who was due to fly to Portugal with her husband Eric, 47, and two sons Taylor, 11, and Austyn , 8, said they have been disgusted with the way Thomson has handled the situation.
The 45-year-old said: “We were on the plane and heading to the runway when we were told that we would have a 15-minute delay.
“A couple of men came onto the plane and it was around an hour later when we were told that we were to get off the plane.
“There was no information coming to us, we were told we would get an update later but no update actually came.
“It has just been a shambles, we have been at this hotel and there has been no rep from Thomson here to give us any information.
“There are a lot of children here too and while adults can understand what is happening it can be difficult to explain to the children.”
Passengers in Aberdeen were expected to fly out to Faro at around 8.30pm yesterday, more than 38 hours after their initial flight.
Diane Bell, from Lumphanan, was also due to fly out on the same flight with her husband Gary, and children, Connor, 9, Dylan, 8, and Megan, 3.
The 43-year-old said: “We were around the third row from the front and after the initial delay these men came on board and were looking at something on the plane.
“Seeing them didn’t fill us with confidence and did make us slightly worry about the aircraft safety.
“The men told us that we were getting off the plane and there was no information coming on when we might be flying.”
Pamela Hepburn said their holiday would be cut short because of the delays.
She was due to fly out with her husband James 70, and granddaughter Rianon, 12.
The 70-year-old said: “We had actually booked this holiday as a surprise to our granddaughter and only told her about it on Sunday.
“We have had no information from Thomson about this apart from a note under our hotel door from the staff here about the new flight times.
“I feel bad for all the children who are missing out on their holidays.”
In Faro, passengers looking to fly back to Aberdeen were flown to Manchester and then had to get the bus back to the city. Around 144 tourists were put up in a hotel in Portugal and they also complained about the lack of information from holiday firm Thomson.
Passengers were flown back to the UK yesterday morning but then faced an eight-hour bus journey back from Manchester, with many opting to catch a flight home instead.
Dawn Cromar from Dyce, who was travelling with her daughter Faye and son Seth, said she had been worried about the bus trip due to her son having autism.
The 37-year-old said: “The most frustrating thing is that we haven’t seen a rep from Thomson.
“I’ve flown with them for the last three years and the last two years have been great. I can understand technical difficulties for the plane but the way Thomson have handled this isn’t great.
“We haven’t seen a rep and they haven’t replied to anyone’s e-mails or twitter posts and I’ve been trying to phone them to find out what is going on.”
Craig Taylor, who was also stuck in Faro with his partner Jacqui McKenzie, 33, daughter Abbi , 6, and Rudi, 5 said they felt stranded.
The 48-year-old said: “The problems trying to get home have ruined what was otherwise a great holiday for us.
“There is a lot of anger out here as people are getting frustrated with the lack of communication.
“This is the first time I have experienced anything like this. It feels like Thomson has just left us here.”
The family of four decided against taking the bus back to Aberdeen and bought their own flights back to the city costing them £600.
A spokeswoman for Thomson said: “We would like to apologise for the inconvenience caused to customers due to travel on flights FPO811 from Aberdeen to Faro and FPO812 from Faro to Aberdeen, which unfortunately have been delayed as a result of a technical issue. We provided affected customers with overnight accommodation and vouchers for refreshments. We will also be providing letters to customers with EU flight delay claim information in line with the Civil Aviation Authority’s guidelines.
“We understand how frustrating a flight delay can be and are working hard to have these flights on the way as soon as possible. We would like to thank affected passengers for their patience and understanding.”