A north-east woman has been conned out of more than £1,000 after a caller convinced her he was working for her bank.
The woman received a call on her landline from a number which she recognised as being the customer helpline for her national bank.
She checked her debit card, which has the number printed on the rear, and confirmed the call appeared to be coming from the same number.
The caller introduced himself and said he was an employee of the bank and said he was looking to verify a supposed payment of £620 which was to be transferred out of her account.
The woman informed the man she had no knowledge of this and she was then informed she may be the victim of a fraud and as such he would have to go through a series of questions with her and that she would have to delete her mobile banking app.
Although she became suspicious, she still passed on her account number, sort code, PIN number and also her passwords to the caller believing this to be a genuine call.
She then received a text message which stated it was from her bank informing her there was suspicious activity on her account and passed her a number to call which she did immediately. She was then advised her bank had locked down the account for her and at that time there had been no transactions which had taken place that she wasn’t aware of.
The following day she checked the account and noticed there had been two transactions to an unknown beneficiary.
PC Kev Marron, one of the Crime Reduction Officer’s for Police Scotland said: “This is a terrible crime that can happen to anyone who is tricked into passing out personal and financial details over the phone or computer.
“Never give out or confirm your details to an unknown source and never give out or confirm your details to a caller who calls you. Pause and take five.
“Find the number of your bank or financial institution and call them back on a different line or mobile from the one they called you on, as they can keep the line open, and seek confirmation regarding the authenticity of the original call.
“These scammers can be very convincing but if there is any doubt, please attend in person at your local branch or contact police on 101.”