North-east parcel depot manager hits out at excess delivery fees

Richard Lochhead MSP and Fraser Maclean, general manager of Parcel Logistics at Menzies Distribution.

The manager of a parcel depot believes there is “no justification” for customers in the north of Scotland to be ripped off by excess delivery fees.

About 2,000 packages pass through the Menzies Distribution in Elgin every day.

General manager Fraser MacLean has been fighting extra surcharges on deliveries for the last six years.

And he revealed he had seen some customers charged up to £74.99 extra from a retailer based solely on their postcode.

He said: “There’s a higher cost to deliver to the Highlands and islands compared to the rest of the UK, I can accept that. However, it bears no resemblance to the charges I see passed on. I see the breakdown of how much it costs to deliver and as far as I can see there’s no justification for some of the fees.”

Moray MSP Richard Lochhead’s campaign calling for legislation to be introduced to stop firms charging extra for rural customers has now been backed by nearly 1,500 people and will be debated in Parliament.