A disabled former north-east MP was forced to cancel a meeting in Dundee after the only accessible lift in the new £38 million train station broke down.
Rail operator ScotRail has now apologised to Dame Anne Begg who uses an electric wheelchair.
Staff at Dundee station offered Dame Anne a train to Leuchars and a taxi back to Dundee, but this would have caused her to miss the meeting.
She said: “The incident was ironic, obviously, because the station is entirely brand new.
“The staff even mentioned to me that this was the second time it had happened since it opened.”
Dame Anne, who travels to Dundee two or three times a month, was on her way to a Scottish Social Services Council meeting.
She added: “I’ve never not been able to get off the platform before.
“The alternative journey would have taken too long and I would have missed the meeting.
“I did try to hang on to see if it was fixed but I was told it would take a couple of hours to repair.”
A ScotRail spokesperson said: “We’re very sorry to Dame Anne, and any other customers who were affected by the broken lift at Dundee station today, which has now been repaired.
“When things go wrong, we endeavour to put them right – which is why we provide alternative accessible transport for customers when they are unable to access our stations.”
For Dame Anne, the problem lay in the station’s lack of contingency planning.
She said: “Lifts break down, it happens, but there should always be an alternative route.
“The contingency planning needs to be there and not just for those with disabilities.
“I felt for the staff, it was not their fault, but it’s not good enough – especially for a brand new station. I am patient because if you travel as much as I do, you have to be.”
A Scotrail spokesman added: “We have invited Dame Anne to contact our customer relations team, who will ensure that she receives a refund on her travel ticket.”