A Victorian north-east hotel has regained its sparkle thanks to new ownership.
Owner of Banchory’s Tor Na Coille Hotel, David Littlewood, said: “Being a finalist in the Retailer Awards topped off an incredible year for the hotel in 2017.
“We took over the venue in March, and to be recognised just a few short months later for the positive changes we had made was a great achievement for us.
“And, of course, it also helped increase our profile in the local area.”
David suggested being named highly commended in the Hotel of the Year category “buoyed everyone up”.
He said: “We have a really good, committed team here and it gave them the recognition they deserved for their hard work. I think it made them want to strive to be even better.”
The hotel’s team is determined to deliver the best possible customer service.
David wants to make sure the guests feel welcome and looked after throughout their stay at the hotel. He added: “Excellent customer service is also about the warmth of the welcome.
“We want our guests, whether they are staying in the hotel, dining with us or visiting for a function, to feel like this is somewhere they can switch off and relax.”
The hotel has recently secured very exclusive places on the famous Carlogie Beat at Ballogie Estate, one of the country’s foremost low-water beats, to offer fishing packages for guests.
David said: “Another stand-out achievement has been the launch of The Bothy – an exclusive private dining and meeting space in the old summer house. It has been completely transformed and has hosted some fantastic events already, including a gin school.”
David was glad the hotel entered the Retailer Awards last year.
He said: “Not only did it help to increase our profile but it was also great to have independent recognition of the great work that the team is doing in helping to ensure the Tor Na Coille remains one of the top hotels in the area.”