An Aberdeen mum was left terrified when the lift she was using suddenly dropped five floors.
Megan Copland was in the elevator in North Sea Court, Seaton, when her “worst fear came true” as it fell from the 15th floor to the 10th.
The 18-year-old was with Amy, her four-month-old baby, when the incident happened at around 3.40pm on Monday.
There was only one lift available in the high-rise building, as the second lift is currently undergoing maintenance.
Aberdeen City Council today said it was taking the report “seriously”.
Megan said: “I was using the lift with another lady who got off on the fifth floor.
“It got to the 15th floor where we were getting off and the voice said the door was opening and it didn’t.
“The lift then proceeded to fall from the 15th floor to what I think was the 10th floor according to the lift.
“It then continued to fall each floor until down to the ground floor.
“When it fell from the 15th and stopped the lift actually bounced and lifted the car seat that my baby was in.
“My instinct was to just hold down the car seat to make sure Amy was okay.
“She didn’t know about anything going on, but it was one of the scariest things I’ve been through.
“I think free falling in a lift is probably in anyone’s worst nightmares and this was my worst fear coming true.”
After getting out of the lift on the ground floor Megan told a family and man about her ordeal and advised them not to use the lift.
She then phoned Aberdeen City Council to report the fault.
Megan added: “I warned the family who then proceeded to use the stairs but the man said he lived on the 16th floor so wasn’t taking the stairs.
“I did see a fire engine attending and I think the man got stuck in the lift.
“The man I spoke to at the council said the incident sounded horrible.”
The Scottish Fire and Rescue Service (SFRS) confirmed to the Evening Express a man did get stuck in a lift.
A spokesman for SFRS said: “We sent one appliance from Central station to North Sea Court after a man was trapped inside the lift.
“We were called at 4.05pm and he was released at around 4.30pm from the third floor.
“As with every incident like this we contact the local authority so a lift engineer can attend.
“Once the person is free the lift is then handed over to the engineer.”
A spokesman for Aberdeen City Council said: “We have been made aware of the incident and are investigating.
“We take reports of this nature seriously.”
It is understood the lifts are fitted with safety gear to stop lifts from dropping.
Megan added: “The lift is working now and I have used it.
“I was nervous getting into it and I think from now on I will make sure someone else is also using it and I won’t use it on my own, even if that means waiting for someone else.”