Inspectors give Aberdeen disability service ‘very good’ rating

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An Aberdeen learning disability service run by a health care partnership has been praised by a care watchdog.

The Care Inspectorate has rated Learning Disability Integrated Care Services as “very good” for both its quality of care and support and its staffing following an unannounced inspection in July.

The service, run by Aberdeen City Health and Social Care Partnership (ACHSCP), provides housing support and care-at-home services for people with a learning disability who live in their own homes.

Most of the support is given to people who stay in four custom-built housing complexes and the service also supports some who stay in individual accommodation.

ACHSCP chief officer Sandra Ross said: “The housing support and care-at-home teams epitomise our ethos of providing caring, person-centred and enabling care, which contributes so much to the wellbeing of our citizens with learning disabilities.

“The Care Inspectorate has recognised the extremely high quality of the care we provide to some of the most vulnerable people in the city.

“It is a credit to the teams involved, who are fully focused on providing the right care in the right place at the right time.”

The inspection report said the service was “found to be of a very good standard”.

It added: “We saw warm relationships between people, relaxed atmospheres and a helpful, team spirit.

“We visited most of the accommodation complexes and spoke with people who use the service, staff, relatives and a visiting nurse.

“Everyone was generally happy with the support, with comments such as ‘staff are very welcoming and competent, my daughter is treated as an individual’ and ‘from the first visit, advice has been taken on board promptly, standards seem good’.

“We saw staff who knew people well, had good working relationships, were relaxed and worked well as a cohesive team.”

The Care Inspectorate placed no requirements on the service following their visit and made no recommendations for further action.