A housing association has received top marks in a mystery visit.
Langstane Housing Association in Seaton, Aberdeen, was visited by North East Tenants, Residents and Landlords Together (NETRALT).
It was one of ten social housing providers monitored, to identify areas of best practice, in a bid to enhance customer experience.
Langstane Housing Association was judged on how accessible the offices were, if the reception displayed up-to-date information and how staff dealt with queries.
Judges gave the service top marks and noted that the member of staff they encountered “was very helpful and provided all the information we requested and answered all our questions”.
Langstane’s chief executive Helen Gauld said: “We are delighted at the findings of the report. Our staff aim to deliver first-class services at all times and the mystery shopping experience shows the difference knowledgable and helpful staff can make to someone’s experience.”
The tenants and residents involved have now been nominated for a Tenant Participation Advisory Service award for best practice in involving customers and a Chartered Institute of Housing excellence in customer service award.