A HEALTH board has apologised after a private MRI scan showed a patient had “tissue damage” to her brain, which was previously not detected.
The Scottish Public Services Ombudsman (SPSO) recommended that NHS Grampian apologise to the patient “for their inadequate communication about her complaint”.
The patient, known as Mrs C, experienced symptoms over a number of years including impaired vision and muscle wasting.
She underwent a series of investigations with the board’s neurology department, however, Mrs C complained the standard of care and treatment she received was not appropriate.
Mrs C then decided to have a private MRI scan.
An SPSO report stated the scan “identified a small focal lesion (an area of tumour or other tissue damage) on her brain.”
The report added: “She complained that this had been missed in scans taken by the board some years previously.
“We found that the focal lesion had been present in the earlier scans, but was not easily identified.
“MRI scanning technology advanced in the intervening period.
“Ultimately, we found that the treatment she received was in line with that which would have been provided had her lesion been identified from the outset.”
An NHS Grampian spokeswoman said: “We take the handling of complaints about our organisation very seriously and we are disappointed to have fallen short on this occasion.
“We accept all of the Ombudsman’s recommendations and have contacted Mrs C to apologise for our inadequate communication.”