An Aberdeen bank has today reassured customers staff are trained to spot frauds after a man was conned out of his life savings.
The Evening Express reported on Tuesday that a 72-year-old Aberdeen man was defrauded of £85,000 by criminals who told him to go to the Rosehill Drive TSB branch and wire the sum out of his current account.
The victim, who asked to be known as John, said he was surprised TSB did not do more to prevent the fraud.
John was disappointed to receive a letter from TSB stating its fraud team investigated the case and there is no way of getting his money back – and they will not refund him.
John, who transferred the funds having been convinced it was going into a bond investment paying back 3.52% interest, said: “I fully accept I should have done more, but bank staff are supposed to be trained in spotting fraud.
“The cashier simply said ‘are you sure you want to do this? There are a few scams happening’ and that was it.
“Had he taken me into a private meeting room and raised serious concerns, I would have given it more thought.”
A TSB spokeswoman said: “Our number one priority is protecting our customers’ money.
“Every TSB partner who deals with customers is trained to help spot people who are potential victims of a scam.”
John did not discover the fraud until three months after the payment was made.
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It is understood that, when John called TSB, it contacted the bank which provided the account where the funds were transferred, but the money had already left that account.
The spokeswoman added: “At TSB we always do our best to retrieve money where possible.
“We investigate all cases of alleged fraud and work closely with the industry and law enforcement to combat fraudsters.
“If a customer believes they’ve sent money to a suspected fraudster, it’s important they contact their bank immediately.
“Their bank may still be able to recover the payment.
“The quicker the bank can investigate, the higher the chance of money being returned.”
Action Fraud is investigating John’s case.
A spokesman said: “If you’re suspicious about a scheme’s authenticity, you should investigate the company’s status and contact details.
“Visit the Financial Conduct Authority’s ScamSmart website for advice on making safe investments.”