Complaints have been raised by customers at Aberdeen’s new IKEA store after discovering delivery charges have been put in place to collect items from the shop.
The IKEA Aberdeen order and collection point, which is made up of a showroom and small sales area, opened less than two weeks ago.
The Wellington Circle store offers shoppers the opportunity to browse the range and order their items at the store, then collect them at a later date.
But since its opening, angry customers have spoken of their shock at having delivery charges added to their purchases – even when collecting items themselves from the store.
The furniture company said the cost for collecting items from the store can range from £3.75 for small parcels to £15 for large orders.
And to have it delivered to a home IKEA said it can cost from £7.50 for small packages and from £30 for larger items.
The IKEA UK Facebook page has had a number of complaints from people who were surprised by the charges for collection.
Sandra Sangster, who visited the store, said: “I had waited months for IKEA to arrive, but it’s been such a letdown.
“The delivery charges are ridiculous and I have always thought that click and collect meant if you collect the items from the store, not including large kitchens and bedrooms, that it would be free.”
An IKEA spokeswoman said: “At IKEA we have a fully transparent pricing structure for all of the services that we offer.
“If a customer visits one of our large stores where products are stocked to take home yourself, then this is the cheapest option as no additional costs are added to the product.
“Where customers require goods to be transported to either their home or to our order and collection point, we charge a varying fee for the service depending on the type of delivery or size of the order.”