A housing association has apologised after a woman and her disabled son were left without heating and hot water.
Karen Robertson’s 14-year-old son Kieran, who has cerebal palsy, had to have showers at his school for the past three months due to the lack of hot water in his home.
The situation worsened last week for the family, who live in Sheddocksley, when the heating failed.
Ms Robertson, 50, had feared that, with temperatures set to plunge, Kieran, who is wheelchair-bound and also suffers from epilepsy and a serious lung condition, could have become seriously ill – almost a year after he spent time in intensive care suffering from double pneumonia.
Her housing provider, Sanctuary Scotland, has now apologised and said it will try one more time to fix Ms Robertson’s boiler before installing a new one.
Ms Robertson, also mum to Jack, 15, said: “We are hoping it works. Kieran was very ill last year when he was in hospital and he has been admitted 29 times in the last three years.
“At the moment, Kieran is having to have showers at his school, Orchard Brae.
“I am just having to make do with cold showers and so is Jack.
“He (Kieran) needs 24-hour care and his lungs can get really bad. We need to keep him warm when the weather is cold.
“It would be a last resort but I would have to take Kieran to a children’s hospice to ensure he was kept warm, if things get really bad.”
Ms Robertson, a full-time carer, moved into the property in 2010 and encountered problems with the hot water last November.
She alerted Sanctuary Scotland, which sent out engineers to try to fix the problem.
She said:“Since November, I have had engineers round three or four times a week – every week with the exception of one week Kieran spent in respite care in January.
“Last April, Kieran got double pneumonia and was in Royal Aberdeen Children’s Hospital’s high-dependency unit for two months while he recovered. I am worried these repairs are taking too long and I don’t want him to get that poorly again.”
She added: “The engineers have so far replaced all but one part of the boiler. I don’t understand why they don’t just install a new one.”
Sandy McCutcheon, head of maintenance and reinvestment for Scotland at Sanctuary Maintenance, said: “We are very sorry for the inconvenience this issue has caused the Robertson family.
“We believe the new part that is being fitted tomorrow will fix the problem.
“If it doesn’t resolve the issue and a new boiler is needed, we will install a replacement immediately.”