A man complained to Aberdeen council about noise coming from its car park – and was told it was not its responsibility to investigate.
The man, who has not been named, lives near Frederick Street, where there is a car park operated by Aberdeen City Council.
He complained to the local authority there was noise coming from the car park, but officers said the noise did not relate to rules they can enforce.
Now, a watchdog has said the council acted unreasonably and has asked it to apologise to the man.
The council said it has now followed all the watchdog’s recommendations.
The man’s complaint has since been investigated by the council.
A new report from the Scottish Public Services Ombudsman (SPSO) said: “The man complained about the council’s handling of a report of statutory nuisance under the Environmental Protection Act 1990, which he made due to noise coming from a council-owned car park adjacent to his home.
“The council told him it did not consider the nature of the behaviour fell under the remit of the act.
“The man was not satisfied with the explanation provided for this and brought his complaint to us.”
SPSO took advice from an environmental health adviser.
“The adviser considered the council’s position was unreasonable, confirming there was a statutory duty to investigate any complaint of statutory nuisance, decide whether a statutory nuisance was occurring and, if it was, serve an abatement notice,” said the report.
It added: “Therefore, we upheld his complaint.
“However, we noted the council have now informally investigated the noise report.”
A city council spokesperson said: “We have noted the recommendations in the report and have actioned these and reported back to the SPSO.”